Blog Post
Blog: Breaking down the barrier of mistrust
Given half a chance and insurers will wax lyrical about how ‘being there’ for policyholders in their time of need is what forms the foundation of an ancient and noble business model.
Blog: Digital drivers for insurance innovation
Digital insurance is a rising trend. As mobile-only banks emerge, it will surely not be long before insurance providers follow suit. Digital is moving the goalposts on customer expectations regarding speed and efficiency. But with most of their…
Penny Black's Insurance Week - 17 September 2015
At her age, Penny could be forgiven for forgetting names but when making an acquisition announcement, surely, there is no room for confusion.
Blog: Less than six months to the SIMR - How to prepare
The introduction of Senior Insurance Managers Regime is set to transform organisational structures throughout the insurance sector. With less than six months to go until the legislation comes into force, much of the industry is simply not prepared and…
Blog: Do we need a Royal Society for the Protection of British Insurers?
Speaking to someone yesterday they wondered aloud why more noise had not been made about the fact that an increasing number of traditional British insurance brands were potentially on the chopping block.
Penny Black's Insurance Week - 10 September 2015
With the Rugby World Cup soon upon us, egg chasing was very much at the top of the discussion during the breaks at the recent Claims Club meeting.
Blog: Claims managers must wake up to two-way technology
IT must become the fundamental building block in developing a successful customer-centric strategy.
Blog: The accountability clock is ticking
New rules designed to hold senior managers of insurance firms to account are due to come into force next year.
Blog: What claims adjusters saw after the Tianjin explosions
Paul Spurdle, technical director at Crawford China, reports what the teams from his firm saw after the devastating explosions that ripped through storage facilities at the port of Tianjin, in north-eastern China, on 12 August.
Penny Black's Insurance Week - 3 September 2015
Everyone deserves a summer break of sorts, but it was with some trepidation Penny agreed to take part in Post’s team day out.
Blog: It is way too early to declare Gallagher or Towergate the £20m winner
It is perhaps an indication of the ‘now-now’ world we live in that so many people were happy to crown either Towergate or Arthur J Gallagher the ‘winner’ last week following the £20m settlement.
Blog: The Sonae group action and the compensation culture
The judgment handed down last month in Saunderson & Others v Sonae makes for uncomfortable reading. Dismissing over 16,000 personal injury claims, a High Court judge criticised the conduct of the solicitors who had brought induced, exaggerated and…
Blog: Stevens v Equity...what now?
Six months on from the landmark decision of the Court of Appeal in Stevens v Equity, the ramifications continue to be felt across the industry. The judgment appeared to be the game changer that the insurance industry had been hoping for following the…
How insurers can get ready for the Fourth Anti-Money Laundering Directive
The Fourth Anti-Money Laundering Directive applies to a range of businesses, including insurers. After its formal adoption in June, European Union member states now have two years to implement the new rules into national law.
Blog: Could bids for RSA Lat Am arm help Hester scupper Zurich takeover?
With the clock ticking before Zurich has to put up or shut up in line with the takeover panel code rules, it is no surprise to see speculation intensifying as to what might happen with RSA.
Blog: Save to spend on IT
In today's digital world, customers demand a level of control in how, where, when and on what device they interact with their insurer. Service providers who fail to adjust their service levels to meet these demands will quickly lose out.
Blog: Ready for the Insurance Act? Get the checklist
With less than 12 months to go, insurers, insureds and brokers are already taking steps to implement the Insurance Act 2015. Are you ready? If not, we set out some practical tips for you to consider.
Penny Black's Insurance Week - 20 August 2015
Penny is not a fan of numbers – other than in relation to how many names she has on her dance card.
Blog: Alternatives to claims ratios
There seem to be mixed views from the industry around the viability of the Financial Conduct Authority's review of add-ons - in particular its focus on claims ratios as a measure of value.
Blog: The alphabet of insurance brands past from Arnott to The Underwriter
The birth of the new Google holding company Alphabet got me thinking.
Blog: SME insurers need to simplify and accelerate claims handling
Small and medium-sized businesses play a vital role in the UK economy. Figures from the Department for Business, Innovation and Skills show that more than 99% of private sector businesses are SMEs.
Blog: Could latest insurer tiff over motor claims costs derail CMC reform?
At the end of last month the Association of British Insurers made its latest plea to the government to tackle claims management companies amid rising motor prices.
Blog: Five big percentages to emerge from the latest results season
Other than an over-use of the word "benign", insurers' first half/second quarter results statements were also littered with significant percentage figures - both good and bad. This is Post's round-up of some of the headline-grabbing numbers.