Articles by Carolina Parra-Serrano
Admiral apologises over Welsh language complaint
Admiral Insurance has apologised to a Welsh-speaking customer who was told every conversation had to be recorded in English to satisfy regulators, the BBC reported.
Marsh and AGCS launch claim promise
March and Allianz Global Corporate & Specialty have committed to provide rapid access to working funds for the joint clients in the event of a major claim.
Rates drop as motor insurers anticipate legal reform windfall
Average car insurance premiums have plunged in the second quarter of 2013, following the implementation of key parts of the Legal Aid, Sentencing and Punishment of Offenders Act.
RAC Foundation calls for overhaul of licencing system
The RAC Foundation has called the government to consider placing conditions on young drivers’ licences as a way of reducing fatal accidents among this age group by more than a half.
Ecclesiastical recruits former Brit CEO
Specialist insurer Ecclesiastical has today announced the appointment of Ray Cox to its group management board, effective from 1 August.
FCA fines Swinton £7.4m for mis-selling add-ons
The Financial Conduct Authority has fined Swinton almost £7.4m for the mis-selling of add-ons.
Bluefin unveils new COO
Bluefin has appointed Tim Philip to the newly created position of chief operating officer.
Canopius acquires Equity's home and PA books and 25% Arista stake
Canopius has purchased Equity Insurance Group’s home and personal accident books as well as a 25% shareholding in Arista Insurance.
Tailored approach is essential to European disaster management
Insurance Europe has warned there is no “one-size-fits-all” solution to the insurance required for natural and man-made disasters in Europe and called for insurance cover to be tailored to the different type of risks and their locations.
Tailored approach to European disaster management is essential
Insurance Europe has warned there is no “one-size-fits-all” solution to the insurance required for natural and man-made disasters in Europe.
Downward trend in airline insurance premiums set to continue
The loss of an Asiana Boeing 777 aircraft earlier this month will do little to change the downward slide in premium prices in the airline insurance market, a report by Willis said.
Barclays ends PPI complaints handling contract with Deloitte
Around 300 staff employed by Deloitte to handle payment protection insurance claims for Barclaycard were told their contracts would finish a month earlier than scheduled, The Times reported.
Equity Red Star’s strategy prompts reorganisation
Lloyd’s motor insurer Equity Red Star is to reorganise its motor division and senior management team as part of a new strategy.
Which report calls for transparency on aggregators
An investigation by consumer group Which found like-for-like car insurance quotes vary “widely” between the different comparison sites.
Skuld strenghtens claims service
Marine insurance provider Skuld has appointed Anders Hovelsrud as vice president of claims services.
Quindell strikes deal with Renault UK
Quindell has signed a contract to provide Renault UK with accident management services across Great Britain.
PPI CMCs come under scrutiny
The Ministry of Justice is holding a summit today to discuss the “predatory” conduct of claims management companies offering payment protection insurance claims management.
IRDA to let banks become insurance brokers
The Insurance Regulatory and Development Authority in India may allow banks to become as insurance brokers, the Times of India reported.
AIA opens office in Myanmar
Asia’s third biggest insurer AIA Group has confirmed it will open a representative office in Myanmar, in a bid to target demand in fast-growing South Asian economies.
38 RSA jobs at risk in Horsham
RSA employees working at the commercial mid-market operation in Horsham, West Sussex, have been told they are at risk of redundancy as the insurer reshapes its commercial business.
Cooter eyes third strategic hire to support Covéa growth ambitions
Covéa commercial lines director Simon Cooter is preparing to unveil a third "key" appointment, as plans to double the size of the firm's commercial book gather momentum.
Aviva loans £32m for fire and rescue service project
Aviva Commercial Finance has lent over £32m for what will be the insurer’s first fire and rescue service project.
Insurers called to step up lobbying efforts on young drivers’ safety
Insurers should put pressure on the government to change track on its safe driving proposals for young people, Simon Jackson, managing director of Girls Drive Better, has said.
Transactor turnover increases 15%
Transactor Global Solutions reported a turnover in excess of £7.7m for the year from 1 April 2012 to 31 March 2013.