Articles by Damisola Sulaiman
FCA mandates vulnerable customer complaint reporting
The Financial Conduct Authority has introduced the requirement for firms to report complaints involving customers in vulnerable circumstances.
Insurers boost family policies as board ethnic diversity slips
The number of providers offering family-friendly policies at the end of 2024 rose significantly compared with 2023, while board-level representation of ethnic minority groups has fallen, according to new data from the Association of British Insurers.
Big Interview: Donna Scully, Carpenters Group
Donna Scully, director and co-owner of Carpenters Group, discusses with Insurance Post the challenges of her upbringing and its positive impact in ensuring both her business and personal causes are approached with kindness.
FCA proposes ESG ratings overhaul worth £500m
The Financial Conduct Authority has published a consultation for environmental, social and governance ratings, which is estimated to deliver £500m in net benefits over the next decade.
Carpenters Group open to private equity investment
Carpenters Group is open to private equity investment after over 30 years of bootstrapping, according to director and owner Donna Scully.
Carpenters’ Scully urges no government ‘gaslighting’ in whiplash review
Donna Scully, director and owner of Carpenters Group, has called for the government to avoid “gaslighting” the industry in its whiplash review consultation.
Insurers target call centre job cuts as tech adoption advances
A report has suggested Allianz Partners is looking to get rid of call centre staff, while Post understands Markerstudy is also considering its call centre personnel numbers over the next few years.
Pet insurers under fire for blindsiding vets with VetEnvoy halt
Independent vets claim they were blindsided after Allianz and several pet insurers failed to communicate non-Allianz brands will be removed from digital pet claims platform VetEnvoy, now known as Petios.
CII and FCA warn AI could put vulnerable customers at risk
The Chartered Insurance Institute has unveiled new guidance to help firms better support vulnerable customers, and warned a rush to adopt AI tools risks compounding harm for those most in need.
Davies ties half of leadership pay to sustainability goals
Insurance Post can exclusively reveal half of Davies’ group executive committee now have their renumeration linked to the firm’s responsible business goals.
Premier Insurance policies to end in December
The joint administrators for Premier Insurance Company Limited plan to end policies on 1 December 2025, according to an update from the Financial Conduct Authority issued today (20 November).
Q&A: Jake Wells, Meshed
Jake Wells, co-founder and chief operating officer of Meshed, discusses the insurtech’s vision of providing high quality service to small-to-medium businesses through the artificial intelligence-native broking platform.
Ripe enters holiday homes market with Schofields acquisition
Ripe has acquired holiday homes insurance specialist Schofields Limited, marking its entry into the holiday homes space, subject to regulatory approval.
Davies CEO warns agentic AI investment ‘imperative’ for survival
Davies group CEO Dan Saulter has argued investment in agentic artificial intelligence is an “imperative” and not an “option”.
AIG cancels John Neal’s president appointment
AIG has announced John Neal will no longer be joining the insurer as president next month due to personal circumstances.
Laka raises £14.1m in series B round
Laka has raised £14.1m in its series B funding round, following the green mobility insurer securing a £6.5m venture debt facility from HSBC Innovation Banking.
How insurance fuels the global shift to cleaner energy
As governments and activists call for faster climate action, Damisola Sulaiman digs deep into how the insurance industry is quietly enabling the net zero transition by unlocking investment, managing emerging risks, and helping high-emission sectors go…
Aon expects new AI tool to cut claims resolution time by up to 20%
Aon is targeting a 10 to 20% improvement in its claims resolution time in the first year of deployment of its new artificial intelligence claims tool.
Regulatory timeframe ‘biggest challenge’ for insurance startups
The regulatory timeframe is the “biggest challenge” for insurance startups, according to PwC partner and InsurStart chairperson Hannah Vaughan.
Insurtech funding stabilising following ‘volatility’
Insurtech funding has showing signs of “maturing and becoming more selective” according to Gallagher Re’s Global InsurTech Report for the third quarter of 2025.
Q&A: Etienne Legangneux, Vet-AI
Etienne Legangneux, CEO of Vet-AI, discusses the opportunities for the firm’s AI triage tools to assist insurers in reducing claims and retaining customers in an increasingly price competitive market.
Lloyd's grows fossil fuel premiums
Lloyd’s of London is continuing to grow its fossil fuel business, according to analysis from non-governmental research and campaigning organisation Reclaim Finance.
Admiral reveals progress on pet insurance ambitions
Pritpal Powar, pet director at Admiral, has shared the insurer is “very close” to its goal of becoming a top five pet provider in the UK.
Flood Re CEO confesses scheme ‘failing’ customers on resilience
Flood Re CEO Perry Thomas has said the organisation is “failing” in preparing customers for the resilience needed for the transition to fully risk reflective pricing for flood insurance in 2039.