Analysis
International: Europe: Changing the channel
A recent study suggests insurers are failing to take advantage of digital channels. How can they harness the benefits on offer?
Pet Insurance: Paws for thought
The cost of pet insurance claims has skyrocketed in the past five years, prompting some insurers to withdraw from the sector altogether. How can those that remain respond to the difficult market conditions?
High Street Brokers: Word on the street
While many had expected the increase in alternative methods of buying insurance to signal the demise of high-street brokers, they are still going strong. What are they doing right?
Europe: Changing the channel
In a competitive market such as insurance, industry players need to keep up with their customers to target the most effective channels for communication and engagement.
Motor Insurance: Jumping the gun
Motor insurers’ over-eagerness to reap the anticipated benefits of the Legal Aid, Sentencing and Punishment of Offenders Act has resulted in a sharp drop in rates. With unprofitability increasing, where does the sector go from here?
Opportunistic Fraud: Zero tolerance
With opportunistic fraud attracting little public attention compared with large-scale organised fraud, the insurance sector is battling to change attitudes to such crime and develop methods to catch its perpetrators.
Europe: Should we stay or should we go?
Earlier this month, Conservative backbencher Adam Afriyie called on the government to bring forward the referendum on the UK leaving the European Union from 2017 to October 2014.
Roundtable: Legacy systems: Knowing when to move on
How can insurers improve their approach towards the daunting but essential task of keeping their IT platforms up to date?
Legal Update: Product Recall: No room for horsing around when it comes to product recall insurance
Jim Sherwood says the furore surrounding a zebra toy found to contain a carcinogen emphasises the importance of being protected by robust product recall cover.
Whiplash: Choosing the right path
Several ideas have been suggested to alleviate insurers’ whiplash woes – but which method represents the best solution for all parties?
Private Investigators: Watching the watchmen
Three insurers were named among the firms being probed by the Information Commissioner’s Office for their use of rogue private eyes, but how will the wider industry be impacted by the investigation?
Expertise in Action: Broker: Fully customised
A tailor-made risk management proposition provides the best result for clients, brokers and insurers alike.
Expertise in Action: Broker: Preferential treatment
Few clients are interested in commission disclosure, however, the issue of preferential treatment for brokers that produce the most business for insurers could soon face regulatory scrutiny.
Europe: Turkish delight
Has Turkey got what it takes to be the next big thing in insurance? Francesca Nyman investigates.
The Claims Event 2013
Claims managers fear hearing loss could become the ‘new whiplash’
Website review: Endsleigh travel insurance site slow to land
Web performance specialist Gomez looks at Endsleigh’s travel website.
Road Traffic Act: Two-way traffic
Many motor insurers are in limbo because of uncertainty over the interpretation of a crucial section of the Road Traffic Act. However, a forthcoming Supreme Court judgment could provide much-needed clarity.
Legal Market: Joining forces
Mergers and acquisitions in legal markets show no sign of abating. But what is behind the desire to consolidate law firms, and what does it mean for the insurance industry?
Telematics: Long road ahead
Long hailed as the next big thing in motor insurance, telematics is still yet to really take off in the UK – so what’s holding it back?
Expert Analysis: Autumn watch
IGO4’s aggregator analysis reveals that while demand for motor quotes remains high, home insurance has stalled at a disappointing level.
Europe: Insurance valuation processes
How does insurance valuation practice differ in territories around the world? Nigel Wilson explains.
Systemic risk: The burden of being big
What will the extra scrutiny that comes with being a global systemically important insurer mean for the nine firms given the designation?
Claims management: Crackdown
Do new measures aimed at snuffing out poor practice by claims management companies go far enough?
Roundtable: Fraud: Digital the time to react is now
Insurers are slowly starting to embrace a digital future. Now it’s time to grasp the nettle if the industry isn’t to be left behind.