Post research
Special report: The future of claims in commercial broking: Expert view
Technology and staff investment are key to delivering great commercial claims service. Insurers must show the way in embracing future claims innovation, as well as their in-house capabilities and expertise, writes Victoria Keating, claims relationship…
Special report: The future of claims in commercial broking
To find out what brokers think of commercial claims handling Post and Aviva carried out some extensive research. Sam Barrett reflects on results that highlight insurers have some way to go to meet their expectations.
Special Report: The future of personal lines insurance
Retail insurance customers are changing, with a growing opinion that those born after 2000 will have very different expectations than those over twice their age because they are digital natives. Sam Barrett explores what the industry needs to do to…
Spotlight: SME market: SMEs and cyber risk - a ticking time bomb
SMEs are a prime target for cyber criminals because they are believed to have limited resources and employ less technically aware employees than larger enterprises. Despite this, these businesses, their insurance providers and brokers are not assessing…
Spotlight: SME market: Where do the biggest opportunities lie for brokers in the SME market?
There seems to be a significant number of drivers for change in the SME market, which begs the question how the relationship between brokers and these clients will change. Edward Murray looks at the opportunities available for intermediaries to remain as…
Cyber Research 2019: The findings
One year after Post’s first nationwide cyber insurance survey, Michèle Bacchus revisits the policies, claims and statistics to give you the low-down on what to expect now and in the future of this fast-moving sector
Research: Making it in mid-market
Price still outweighs insurer financial strength in burgeoning mid-market sector.
Research: Growing the mid-market
Mid-market is a growth area for many, so Post's second research project of the year aims to ask brokers how well insurers are doing in this sector and what more they can do.
Insurance Census 2019
Post revisited its popular Census research to find out how closely the sector reflects the society it serves. With so much focus on diversity, gender equality and inclusion, two new areas have been included in the census: sexual harassment and mental…
Stand up and be counted - Post launches its fourth Insurance Census
Do you want to be counted? The Insurance Census is here and it's all about you!
State of the Broker Nation 2018: Probing broking
Michèle Bacchus spoke to brokers to find out their thoughts on regulation, their trade body and their opinion of the UK insurance market
Cyber Research 2018: The findings
Cyber has come a long way in the past 70 years, yet its meaning has essentially remained the same: it still encompasses the notions of control and communication. Post, in association with Cyberscout, surveyed the insurance market and consumers to find…
Research: Focus on fraud
What does a Greek merchant in 300BC delivering corn on a cargo ship have in common with nearly one-tenth of today’s UK population? The answer is insurance fraud. Michèle Bacchus takes a closer look.
Motor Report docu-video - Fraud, driverless cars, young drivers and claims
The Motor Report is out - but what do the experts think of the findings?
Motor Report: What's driving motor?
With trials of driverless car fleets now occupying our national roads, the motor sector is getting an upgrade like never before. As fraudulent claims continue to accelerate and while premiums pay the price, new entrants are causing insurers to tighten…
Report: Insurance Census 2017- the face of insurance
Insurance, like many financial services sectors, has a reputation for being pale, stale and male.
Insurance Census 2017: Face of insurance
Insurance, like many financial services sectors, has a reputation for being pale, stale and male. In Post’s latest research Michèle Bacchus finds out if the description still fits and what the industry is doing to effect change
State of the Broker Nation Extra: Insurers
In this extra part of the State of the Broker Nation, we find out what brokers really think about their insurers. Michèle Bacchus asked them plainly – and she has received some frank answers
State of the Broker Nation: Professionalism and staff
Michèle Bacchus finds out how David Beckham’s legs can help make broking more enticing and attract talent to the sector
State of the Broker Nation: Regulation
In the second part of Post’s research, brokers talk candidly to Michèle Bacchus about the British Insurance Brokers’ Association, the Financial Conduct Authority, the government and the European Union
State of the Broker Nation: Digitalisation and the future
Post has revisited its research into broking to find out how digitalisation and regulation are affecting the sector. In part one, Michèle Bacchus asks whether brokers can survive the digital age.
State of the Nation: Lloyd's and the London Market: Innovation and modernisation
The London Market is keen to encourage innovation, but that will involve overturning tried and tested practices and bringing through the younger generation
State of the Nation: Lloyd's and the London Market: Deepening the talent pool
The second part of the research asks what diversity means to Lloyd’s and the London Market and how can it attract young talent and people from outside the profession into insurance?