Offshoring
Should insurers heed the AI ‘nuclear’ threat warning – or carry on regardless?
Content director’s view: Jonathan Swift digests the Terminator-esque warnings over the growing use of AI and contemplates what they might mean for insurers and their customers.
RSA performs offshoring U-turn as customers demand UK call centres
Closure of insurer’s customer-centric Indian call centres to create 350 UK jobs.
Brand analysis: Market Forces
Despite economic constraints, regulation, boardroom reshuffles and reputational issues – the outlook for insurance brands remains positive.
Aviva offshores 600 jobs to India
The UK union Unite has accused Aviva of betraying its UK workforce by offshoring hundreds of back office life insurance processing jobs to India.
Aviva to send 600 UK jobs to India
The union Unite has accused Aviva of betraying its UK workforce by offshoring hundreds of back office processing jobs to India.
Claims Club: Axa’s Williams calls for improvements for ‘undervalued’ claims teams
The tide could soon turn for claims professionals who are “underpaid and undervalued” compared to their underwriting peers, according to Axa commercial lines and personal intermediary underwriting managing director David Williams.
In Series: Outsourcing - Quality control
How can insurers ensure their brand identity and customer service expectations are maintained by outsourced providers?
DLG to offshore roles as part of £100m annual cost savings drive
Direct Line Group is set to offshore a "limited number" of chief operating office and sales, service and partnership roles as it begins to cut hundreds of UK jobs ahead of a planned flotation.
Willis extends Guernsey foothold
Willis has been issued with a full commercial lines licence to conduct insurance intermediary services in Guernsey.
Guernsey issues 63 insurance licenses in 2012
Guernsey issued 63 new licenses to international insurance entities in the first five months of this year.
Energy insurers discriminating in favour of differentiated risks
The energy market recorded its worst ever year for non-windstorm losses in 2011 with close to $9bn in combined insured and uninsured total losses, according to Willis' Energy Market Review.
Oil companies need to embrace risk management
Global oil companies have inconsistent and insufficient risk strategies arising from their approach to governance and controls, according to a report released at Marsh’s oil company's conference in Dubai.
Gcube increases offshore capacity to $100m
Renewables specialist Gcube has increased its underwriting capacity by $50m (€37.9m) for offshore renewable energy projects.
Paul Napier hires Cross for world push
Lloyd’s Broker Paul Napier has taken on Edward Cross as divisional director responsible for the development, distribution and marketing of commercial, professional and financial lines worldwide.
AGCS expands energy team
Allianz Global Corporate & Specialty (AGCS) has appointed Pete Connors as offshore energy global product leader with effect from 3 January 2012.
RSA launches Global Specialty Lines
RSA is launching Global Specialty Lines, a division dedicated to its specialist departments: Risk Solutions, Construction and Engineering, Marine and Renewable Energy. The new specialty unit will be open for business on Tuesday 4th October 2011.
Delta Lloyd creates dedicated wind team
Dutch insurer Delta Lloyd is creating a dedicated wind energy team, to take advantage of its experience in the sustainable growth market.
Bolt criticises energy underwriters
Underwriters are failing to keep pace with changes in the regulatory and legal environment in the aftermath of the Deepwater Horizon oil spill, Tom Bolt told an audience of energy insurers yesterday.
BIS Countdown - British Gas: A closer bond
British Gas Insurance launched in 2009 with ambitions to become a major player, and fast. Jonathan Swift talks to Chris Stern and Edward Dutton about the challenges and opportunities they have encountered to date.
Guernsey removed from US ‘blacklist’
Guernsey’s engagement with Washington has resulted in Democrat Senator Carl Levin removing the island from his ‘blacklist’.
Guernsey removed from US ‘blacklist’
Guernsey’s engagement with Washington has resulted in Democrat Senator Carl Levin removing the island from his ‘blacklist’.