Insurance Post

RSA performs offshoring U-turn as customers demand UK call centres

Buildings and road in Bangalore in India

An increased appetite among insurers to return offshored customer-facing roles to the UK is being driven by a renewed determination to compete on customer experience rather than price alone, according

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected] or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here: