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Motor

Third motor summit to be held on Monday

Whiplash, young drivers and the scourge of uninsured drivers are expected to top the agenda at a third motor insurance summit involving the insurance industry and government ministers to be held at Westminster on Monday.

Truell among bidders linked to Co-op sale

Mark Summerfield, managing director of The Co-operative Insurance, has said the planned sale of the general insurance business is “entirely in line with the group’s strategy” to build a “compelling competitor in high street banking that customers will…

Credit Hire: Co-operation not combat

With concerns over credit hire at an all-time high after the collapse of Drive Assist, what is the future for credit hire organisations, and can they ever truly make peace with insurers?

View from the Top: Satisfaction not guaranteed

Net Promoter Score is a widely used measure for assessing your brand through the eyes of your customers, providing an insight into whether a customer is likely to recommend or discredit your company and its services.

Fraud: A war on all fronts

Fraud affects all lines of business and yet to date insurer focus on solving the problem has been on motor. Is it time for a shift in perception?

Zurich wins crash-for-cash conviction

The driver of a Porsche who has admitted deliberately causing a crash with a council van has secured the City of London Police's Insurance Fraud Enforcement Department its first crash-for-cash conviction.

Spencer warns tough broker action ahead

Aviva UK & Ireland general insurance chief executive Robin Spencer has warned it will have to take some “tough calls” on its broker relationships if the insurer is to reduce its commercial lines combined operating ratio to a sub-100% position in 2013.

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