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Aviva faces £40m flood bill

This summer's floods could cost three major household insurers almost £70m in the first half of the year, according to analysts.

Penny speed meets... Debra Smart, disease loss adjuster, Garwyn

Being an insatiable socialite, Penny Black is always eager to probe the personalities behind the professional veneer of her industry friends. What better way to squeeze in and share as many intimate revelations as possible than her very own 'speed…

Market moves: Another busy week for insurers

This week, once again, belonged to insurers, with a number of firms making significant management changes. While Aviva stole the limelight with another reshuffle, Zurich quietly added a new CEO and Mitsui Sumitomo at Lloyd's rejigged its risk management…

Claims Update: Voice loss - Straining to be heard

Epidemiological research on voice disorders produces interesting results for call centre training. In a 2011 article in Post, Beachcroft highlighted the growing hazard posed by occupational voice loss among call centre workers.

Your say: Third-party injury spike is old news

An 18% increase in the proportion of third-party accidents involving bodily injury from 2010 to 2011, as identified by the Institute and Faculty of Actuaries' 2012 report on third-party motor claims and periodic payment orders, is indeed, as the…

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