Insurer

The glass ceiling

Lloyd's and the London Market have been described as the last great male bastions. Worldwide, from broker to boardroom, women are under-represented in reinsurance. Mairi Mallon looks at how things are changing in the global market - slowly.

The great wall of China

Loss adjusters looking to break into the Chinese market still have to surmount significant obstacles, warns Simon Chick.

Fulfilling eastern promise

Firms hoping to break into the lucrative Chinese market will have to prove that they can add value and sustainability - as well as satisfy the country's thirst for knowledge, says Veronica Cowan.

The right tool for the job

Mediation in disputes has some concrete benefits, including significantly reducing costs, says Leigh Jackson, but forcing parties to use a one-size-fits-all protocol might lead to resentment and the process becoming meaningless.

Threading hisway through

Lured back to Axa with a free reign to improve its customer service reputation, Paul Meehan explains to Mairi MacDonald how he is finding a solution by focusing on the integrity of its policyholders.

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