Insurer
Vulnerable Customers: Access at a price
Insurers deny giving disabled customers a raw deal, but could they be doing more?
ABI: On the ropes?
A loss of members has raised concerns about the future of the ABI, but is the esteemed trade association weakened – or poised to make a resurgence?
IUA to poll members on EU membership as 2016 agenda is unveiled
Market modernisation projects and an increase in the international services offered to the London company market are among the top priorities for the International Underwriting Association in 2016.
FCA appoints PRA's Bailey as CEO
The Financial Conduct Authority has a new CEO with HM Treasury appointing Prudential Regulation Authority boss Andrew Bailey to the role.
Axa begins publishing claims statistics for individual products
Axa has begun publishing claims statistics for its individual products in a bid to improve customer trust via increased transparency.
Europe: Ukrainian insurance market ready for structural reforms
The past year has been full of contradictions for the Ukrainian insurance market. On one hand, on-and-off military conflict in the eastern regions contributed to depreciation of the hryvnia against the dollar, deepening the economic crisis that had been…
In Focus: Digital Insurance - Q&A with Daryl Henwood, Hitachi Solutions
Hitachi Solutions' CRM industry lead for financial services Daryl Henwood, pictured, on the pitfalls insurers need to avoid with their customer engagement strategies; and what they can learn from the disruptors in other sectors.
99% of motor claims are paid out, says ABI
Figures published by the Association of British Insurers for the first time will show 99% of motor claims were paid out in 2013 and 2014 but one in five household claims were declined.
Penny Black's Social World - 28 January 2016
All the latest online news.
Career Development: Digital future for training
I-COG Claims Management has launched an online training course for claims managers, developed for the UK insurance industry but available worldwide.
Career Development: Sterling service at Covéa Insurance
Reading-based Covéa Insurance saw high scores in customer satisfaction and likelihood to refer following a survey by the Institute of Customer Service.
Market Moves - 28 January 2016
All the latest movers and shakers in the industry.
Fraud Focus: Looking to the future
Insurance Fraud Taskforce recommendations will ensure government stays focused on fighting fraud.
C-Suite - MGA: Calling all advocates
The industry needs happy policyholders to help turn its reputation around.
Executive reshuffle at RSA as Derek Walsh departs
RSA group general counsel, company secretary and global broker relationship director Derek Walsh is to step down at the end of February, leading to a reshuffle of the insurer’s executive team.
Unified Covéa and Sterling teams develop executive motor product
Covéa has launched a motor product aimed at mid to high net worth customers wanting to insure between two and 10 cars.
Regulation tops list of insurer concerns, according to brokers
The majority of brokers believe regulation poses the biggest threat to their insurer partners, according to a study carried out by information management firm EDM Group.
Divestments expected from AIG in strategic statement
AIG CEO Peter Hancock is expected to outline his strategy for the company including support for divesting non-core parts of the business in a live webcast tomorrow (26 January), reports claim.
In Focus: Digital insurance - The importance of CRM
Customers love to feel special, in both their personal lives and their professional roles. They simply don’t respond well to impersonal service.
Paul Baker to buy fellow park home insurance firm RK Shipman
Newly launched park and leisure home insurance specialist Paul Baker Insurance Services is acquiring fellow park home insurance firm RK Shipman.
Allianz to ditch condition of average for underinsured SMEs
Allianz will remove the use of averages for SMEs that are underinsured despite recognising such a move could affect its trading results, the insurer announced among other measures today (25 January).
Assets at China's insurers climb to £255bn
Premium income at China's insurers climbed to 2.4trn yuan (£255bn) in 2015 - an increase of 20% over 2014.
Chubb appoints three country presidents in Asia
Following the completion of the acquisition of Chubb by Ace the merged company, named Chubb, has announced three more senior appointments in Asia.