Insurer
Legal update - Medical advances: The cost of breakthroughs
Medical breakthroughs give new hope to people who have been paralysed or had amputations as a result of accidents, but will these advances add to the already burgeoning costs of personal injury? Tim Brentnall warns that legal implications could prove…
Green Insurance plants one millionth tree
Scotland's Environment and Climate Change Minister Stewart Stevenson planted a sapling Rowan tree to commemorate one million trees planted by The Green Insurance Company as part of a carbon offsetting scheme.
Cornish wins costs case against RSA
Cornish Mutual has successfully challenged a subrogated repair cost dispute with RSA.
JLT set to target economies emerging from conflict
JLT is set to launch a product suite aimed at companies that want to expand into economies emerging from periods of military conflict.
Scepticism over future of regulation
Law firms have reacted with scepticism to the Financial Services Authority's paper on the future of regulation for insurers. This week the regulator released a joint paper with the Bank of England, outlining how the Prudential Regulation Authority — the…
Legal update - Occupational disease: Networking issues
With occupational disease claims hitting the headlines in recent months, as the Supreme Court seeks to resolve disputes, Ben FitzHugh comments on how the industry can make best use of social networking sites when defending such claims.
Post history - 10 years ago: Response to More Than launch mixed
Looking through Post's back catalogue paints a unique picture of more than 150 years of insurance news, as this highlight from 10 years ago reveals.
Insure The Box aims for £50m
Telematics specialist Insure The Box, is aiming to write more than £50m in premium income over the next year, as it gears up to appear on aggregator Go Compare.
Duty of care ruling overturned by appeals court
Surveyors and their insurers can "breathe a huge sigh of relief" according to lawyers, after the appeal court limited the duty of care owed to buy-to-let property investors.
Customer service: Employee engagement key to improved results
Improving employee engagement can positively impact the customer experience, according to Jo Causon, chief executive at the Institute of Customer Services.
Microinsurance - A solution to all ills?
Microinsurance is being touted as the answer to insuring the poorest regions of the world against extreme weather threats. However, as Stephanie Denton reports, this may not be the case.
Solicitors' professional indemnity: Turning off the life support
Potential sweeping changes to the solicitors' professional indemnity market could see the controversial assigned risks pool scrapped. Jakki May investigates the effect on qualifying insurers hoping to turn a profit.
Interview - Peter Winslow: Best at building
Backed by an armoury of well-known brands, BGL CEO Peter Winslow tells Lynn Rouse about pan-European aggregation, acquisitions and why there is plenty of life in meerkats yet.
EC denies any delay to SII implementation
The European Commission has denied that implementation of the Solvency II directive could be delayed until 1 January 2014, a year later than planned, despite admitting a "short transitional period" is likely to be introduced.
Climate change - Renewable energy: The future energy landscape
With the government committed to cutting carbon emissions and improving energy efficiency, the insurance industry may play a crucial role in providing effective cover, reports Mark Potter.
Customer service: Process improvements can provide 30% to 50% cost reductions
Businesses can be much more "intuitive to change" by improving their process management, rather than just focusing on workflow.
Customer service: Customer service at risk due to desire to reduce overheads
Companies need to be alert to the danger of compromising customer service in their attempts to reduce overheads, warned David Tryon, director of client management at DST Global Solutions.
UKG launches GAP product
UK General has developed a hybrid insurance product that helps motor trade dealers avoid financial penalties arising since the Association of British Insurers published guidelines on guaranteed asset protection insurance cover in February.
Customer service: Social media highlights customer expectations
The spread of social media as a means for consumers to voice opinions on how businesses treat them is driving the need for boardrooms to take their customers' views and expectations more seriously.
Elite quits over ABI's support of Jackson review
Elite Insurance is quitting the Association of British Insurers, claiming the trade body's support of Lord Justice Jackson's recommendations in relation to legal expenses has made its membership "untenable".
Hastings eyes Aviva and Allianz in 2012 IPO push
Hastings Direct's panel of insurers has more than doubled in size since a management buyout 18 months ago, with more firms due to sign up this year, as it eyes one million policies.
Customer service: Brand no longer a guarantee of standards
It is becoming harder for companies to rely on the strength of their brand to prove their service credentials, according to speakers at the breakfast briefing.
Post history - Five years ago: Post Office pushes new PPI product
Looking through Post's back catalogue paints a unique picture of more than 150 years of insurance news, as this highlight from five years ago reveals.
ABI conference: Financial support promised for all 'worthwhile' flood defence schemes
Environment Minister Richard Benyon has promised that “every worthwhile” flood defence project will obtain some degree of financial support under the government’s new partnership funding scheme, and confirmed he will look into whether the government’s…