Insurance Post

Customer service: Customer service at risk due to desire to reduce overheads


"Through conversations we have had since the financial crash of 2008, we see huge pressure on business volumes, as people are much more wary about spending money and that puts pressure on resources

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here: