Insurance Post

Customer service: Customer service at risk due to desire to reduce overheads

david-tryon-dst

Companies need to be alert to the danger of compromising customer service in their attempts to reduce overheads, warned David Tryon, director of client management at DST Global Solutions.

"Through conversations we have had since the financial crash of 2008, we see huge pressure on business volumes, as people are much more wary about spending money and that puts pressure on resources

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