Caroline Poppleton has been appointed diversity and inclusion leader for Crawford’s UK operation alongside her current role as head of business development.
Jennifer Boldon, partner at Kennedys, recently took to the Lloyd’s Library to turn a spotlight on #MeToo claims. She spoke to Post about why they are picking up steam, how they differ between the UK and the US, and how employers can mitigate the risk of…
Big data is not a game played by different rules, delegates at an insurance artificial intelligence ethics conference were today reminded.
The Institute and Faculty of Actuaries is appealing against an employment tribunal ruling that ordered it to payout nearly £38,000 to a Zurich employee, Post has learned.
With the holiday break over, this week has seen people across the UK – some somewhat sluggishly – get back to business.
Following last month's Diversity and Inclusion in Insurance Awards we caught up with all the winners. Today we feature the Disability Champion, the customer experience leader at RSA Motability, Luci Bowers.
Insurers need to ditch standard practices like target times in contact centres and avoid unnecessary bureaucracy if they are to meet the needs of vulnerable customers, according to Direct Line Group managing director of claims Jessie Burrows.
Lloyd’s has launched a campaign to encourage people to speak up over “unacceptable behaviour”, after its culture survey revealed less than half of respondents felt comfortable in raising concerns.
As part of the Inclusion at Lloyd's programme six Partner Networks have been set up to help bolster diversity and inclusion in insurance. Post spoke to a representative from each one to get an insight into what they doing, today focusing on Link – LGBT…
Analysis: How well have insurers and brokers adapted to providing access to insurance for people with disabilities?
With the introduction of the Equality Act, it became illegal for insurers to price disabled customers’ premiums on any factors that do not directly impact on the risk
#MeToo is becoming a “significant” industry issue as harassment and discrimination claims rise, while in some countries the surge means claims are moving outside of traditional employment practices liability insurance, lawyers have warned.
Insurers have been issued fresh guidance on how to fairly treat customers who have prior criminal convictions.
Exclusive: A senior boss at Marsh sister company Guy Carpenter has been suspended over “rude and offensive” comments about a female member of staff.
The Diversity & Inclusion in Insurance Awards will be held in November
In years gone by no one spoke about mental health issues but now, as well as being aware of the issues, employers have moral responsibility to address it according to Steve White, CEO of the British Insurance Brokers' Association.
Helen Bancroft, liability manager, and Stuart Toal, casualty account manager, explain why insurance professionals need to work closely with employers to ensure they are prepared for more workplace inequality claims
Victims of economic abuse often struggle to access insurance, writes Alice Merry, financial inclusion consultant for Surviving Economic Abuse, explaining what the industry can do about it.
The Citizens' Advice super complaint has highlighted that insurers needs to do more to serve existing customers, but James Dalton, director of general insurance policy at the Association of British Insurers believes its important to stress that the…
Insurance has talked the diversity talk for several years now. And yet, the industry still displays all-male or all-pale panels. How can it become truly inclusive?
Directors and officers are coming under ever closer scrutiny as pressure is mounting to comply with gender, cyber and environmental requirements, explains Catherina MacCabe, head of the International Management Liability focus group at Beazley.
Lloyd’s and Zurich have founded the Inclusive Behaviours Pledge, which has been signed by 50 firms so far.
As conversations around the gender pay gap or harassment at work illustrate, an increasing number of women are demanding a fairer deal. But will this extend to their insurance?
Mental wellbeing has become a focus of the insurance industry, and David Ross, CEO of The Ardonagh Group, believes brokers have a role to play in changing attitudes in the workplace.
As the number of harassment claims increases, insurers should consider whether they're best covered under general liability policies or specialist employment policies, recommends Joe McManus, partner at Kennedys.