Aggregators
In Series: Claims: Don’t let go
Firms that go the extra mile to ensure customers feel valued at all points of interaction will reap the benefits when it comes to renewal.
Interview: Steve Langan: Onwards and upwards
Concerned that the wider industry is dangerously out of touch when it comes to technology, servicing customers and advertising, Hiscox UK managing director Steve Langan tells Post how his firm keeps up with the times.
Which report calls for transparency on aggregators
An investigation by consumer group Which found like-for-like car insurance quotes vary “widely” between the different comparison sites.
Moneysupermarket blames Google for slow insurance growth
Price comparison site Moneysupermarket has said changes to Google’s search systems have hit the company’s growth in Q2, with insurance business suffering.
Q&A: Andy Watson: Happy days
Andy Watson reflects on his short time in charge of Ageas UK and discusses market issues, including the referral fees ban, regulation, telematics and recent job cuts in the sector.
Affinity news: Rich customer data can be used to benefit products
The differences in customer service and customer loyalty between those who come via price comparison sites and those that come direct were highlighted in a presentation by Arthur J Gallagher managing director of partnerships Alan Sanderson.
Competition Commission finds evidence of over-costing in the motor insurance market
The Competition Commission has found evidence that the separation of cost liability and cost control in the provision of post-accident services to non-fault motor claimants is pushing repair costs up.
Interview: Matthew Donaldson: Keeping it simples
New BGL Group CEO Matthew Donaldson – among those responsible for inflicting meerkat Aleksandr Orlov on the world – tells Post he is taking control of a firm in a ‘very strong position’, and explains why the group is happy to play the long game.
Legal & General strikes deal with Tesco Compare
Legal & General has signed a deal to provide home insurance on Tesco Compare’s panel from June 2013.
Money Supermarket entrepreneur to sell 18.5% of his stake
Simon Nixon, co-founder of price comparison website Money Supermarket, is to net £200m after selling 18.5% of his stake in the business.
Confused to unveil new branding this weekend
Confused is ready to launch a multi-million pound re-brand with views to re-positioning the brand on the market. The first advertising spot will be aired this Saturday, 1 June, during Britain’s Got Talent.
Google to face ‘formal charges’ for breaking EU law
European Commissioner Joaquin Almunia has warned Google that it is likely to face formal charges for violating European competition law, the New York Times reported.
Website review: Money Supermarket: Slow site could lead users to shop elsewhere
Profits may be up for Money Supermarket but web performance is down
Marketing: European exposure
In the UK, the insurance industry is well known for its marketing and advertising campaigns but is brand management as effective in Europe, Francesca Nyman explains.
In Series: Technology: The great app race
While apps were all the rage until recently, insurers are now discovering the value of optimised mobile sites.
Interview: Chris Hanks: End of an era
Set to retire later this year, Allianz Commercial general manager and former CII president Chris Hanks reflects on 45 years in the business.
In Series: Technology: Get moving
Insurers must make a concerted effort to reach customers in the mobile space.
Bike aggregator boss banned for eight years
Alexis Jon Stone, director of the motor insurance comparison website Bike Insurer Services, has been disqualified for eight years after The Insolvency Service found he had paid himself or his American company ahead of other creditors.
Go Compare tops most complained about ads
Car insurance price aggregator Go Compare has seen its adverts slammed by consumers, taking the top two spots in numbers of complaints published by the Advertising Standards Agency.
Personal Lines Brokers: Fresh tactics
With the rise of aggregators bringing their very existence into question, how are personal lines brokers changing their approach to ensure they stay relevant and needed?
Post magazine – 25 April 2013
The latest edition of Post magazine is now available to subscribers as a digital and interactive e-book.
Video chat firm targets insurers with facial recognition software
The company behind a new online facial recognition technology has claimed insurers that sign up to use the software will make significant savings by reducing fraud and winning back market share from aggregators.
Aggregators: We don't need the aggravation
As aggregators come under fire for a lack of standards and insurance qualifications, some are still cool on improving professionalism.
Expert Analysis: Making changes
Price comparison sites are making changes to the way they operate, embracing telematics and moving into new product lines.