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How ChatGPT far from killing PCWs may help them grow

AI chatbot assistant, automatic reply message, 3d illustration
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After the launch of insurance apps on ChatGPT, Scott McGee analyses where it has the upper hand on price comparison sites, where it needs to catch up, and how the future of distribution will settle.

“When artificial intelligence came in, there was the classic British reaction of ‘price comparison services are doomed’,” Compare the Market CEO Mark Bailie recalls.

Earlier this year saw the launch of

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Can insurance stay human in an AI world?

Diversity of human thought is essential to ensuring that the artificial intelligence the insurance industry adopts today doesn’t replicate any bias or discrimination from the sector’s past.

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