Why agency, not just innovation, will define insurance leaders
Legacy systems and slow development cycles are limiting insurers’ ability to act, which Jonathan Rusby, director of property and casualty for EMEA at Instanda, says makes operational agility and technology-enabled agency critical to staying competitive.
Insurers and MGAs are under sustained pressure to launch faster, adapt quicker and grow more profitably, and that pressure is increasingly structural.
PWC’s Insurance Banana Skins 2025 report shows
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