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Insurance customers' expectations are evolving rapidly. Those firms that operate in the insurance space are now in direct competition with pure digital retailers, such as Amazon,and super brands like Apple when it comes to how they interact with, engage and ultimately retain customers.

They may not offer the same products as insurers, brokers and other insurance providers but it is these companies that are raising the bar for building relationships, and it is these companies that

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Q&A: Jake Wells, Meshed

Jake Wells, co-founder and chief operating officer of Meshed, discusses the insurtech’s vision of providing high quality service to small-to-medium businesses through the artificial intelligence-native broking platform.

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