Tech blog: Serving two masters

ash-roots

In the second of Post's new tech blogs, DLG's Ash Roots looks at how best to walk the tightrope between compliance and attracting customers.

Despite just having celebrated 25 years in business, Direct Line has fully embraced technology and is constantly innovating.

And with good reason - technology has freed us to conduct business in new

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Q&A: Roi Amir, Sprout AI

Frances Stebbing speaks to Roi Amir, CEO of Sprout AI about how insurers can rebuild policy holders trust in artificial intelligence and why insurers need to bring customers along for the digital transformation journey.

Using AI to monitor claim health

Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.

What the future holds for AI regulation

Striking the right balance between regulatory intervention and industry autonomy is crucial to realising the full benefits of artificial intelligence while ensuring ethical, accountable, and inclusive practices within the insurance sector, argues Nutan Rajguru, Verisk UK's head of analytics.

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