Digital customers to almost double in Hong Kong, says Bain & Co.
According to international management consultancy Bain & Co. Hong Kong's insurers should invest more in digital to keep up with customers' demands.
A survey of 2 500 insurance customers in Hong Kong projects that within five years the number of customers researching insurance online and buying insurance digitally will nearly double from 35% today
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Technology
UK insurtechs are making waves on the world stage – and rightly so
Trade Voice: Melissa Collett, CEO of Insurtech UK, explains how the body is supporting the UK’s insurtech sector as it goes from strength to strength.
Insurers target call centre job cuts as tech adoption advances
A report has suggested Allianz Partners is looking to get rid of call centre staff, while Post understands Markerstudy is also considering its call centre personnel numbers over the next few years.
Video Q&A: Shift Technology’s George Robbins on Agentic AI and claims transformation
In the latest Insurance Post video we caught up with Shift Technology’s head of UK, Ireland and Nordics George Robbins to discuss the key areas that insurers need to consider when thinking about using Agentic AI in claims transformation.
My Mum, Alzheimer’s, and the importance of IUAD’s Day
Nigel Walsh, global head of insurance at cloud-based platform ServiceNow, shares his family’s rapid and painful experience of Alzheimer’s and why Insurance United Against Dementia’s Day (27 November) holds deeper meaning for him this year.
Pet insurers under fire for blindsiding vets with VetEnvoy halt
Independent vets claim they were blindsided after Allianz and several pet insurers failed to communicate non-Allianz brands will be removed from digital pet claims platform VetEnvoy, now known as Petios.
CII and FCA warn AI could put vulnerable customers at risk
The Chartered Insurance Institute has unveiled new guidance to help firms better support vulnerable customers, and warned a rush to adopt AI tools risks compounding harm for those most in need.
Davies ties half of leadership pay to sustainability goals
Insurance Post can exclusively reveal half of Davies’ group executive committee now have their renumeration linked to the firm’s responsible business goals.
Q&A: Jake Wells, Meshed
Jake Wells, co-founder and chief operating officer of Meshed, discusses the insurtech’s vision of providing high quality service to small-to-medium businesses through the artificial intelligence-native broking platform.