Claims
Insurers should stop boasting about paying 99% of claims
Insurers need to stop advertising themselves as being a panacea and be honest with customers if the industry is to be trusted, according to James Daley, managing director of Fairer Finance.
‘Crash for Cash’ fraudsters shifting focus to rural and residential areas
The City of London Police’s Insurance Fraud Enforcement Department has said ‘crash for cash’ scammers are evolving their tactics after reported cases of opportunistic fraud soars by 61%.
Why claims don't get better with age
Bill Brower, vice president of industry relations at Solera, explains why touchless claims could prevent the collateral damage caused by a claim failing to be quickly attended to.
60 Seconds With... Claire Laver, DAC Beachcroft
Claire Laver, partner and head of counter fraud at DAC Beachcroft, may want to be Mary Poppins, but given her skills as an elephant keeper can we suggest she consider Dr Dolittle?
Apil issues proceedings challenging imminent PI reforms
The Association of Personal Injury Lawyers has issued judicial review proceedings against the Ministry of Justice regarding imminent personal injury claim reforms.
Value of average insurance fraud hits record £15,000
The Association of British Insurers has revealed the value of the average fraudulent claim in 2022 rose 20% to £15,000.
How insurers cope with shifting ground caused by summer heatwaves
Analysis: As UK summertime temperatures continue to soar, Aamina Zafar examines how insurers are striving to minimise the damaging impact heatwaves have on property and homeowners.
Time to stop treating travel insurance customers like idiots
Editor’s View: Emma Ann Hughes argues treating travel insurance customers fairly doesn’t mean treating them like an idiot only capable of ticking a box.
Caravan thefts lead to 34% increase in premiums
An increase in caravan thefts has led to the average insurance premium for a caravan increasing by 34% since 2021, according to Go Compare.
Q&A: Gary Brown, McLarens
Gary Brown, CEO of McLarens, speaks to Insurance Post about the loss adjuster's growth, global claims trends and preparing for catastrophic events.
Trade Voice: Apil’s Daniel Easton on cancer sufferers’ fight for parity
Daniel Easton, committee member at the Association of Personal Injury Lawyers, on why now is the time to make sure asbestos-exposed lung cancer sufferers get their rightful compensation.
Greensill administrators sue Zurich for unpaid trade credit claims
The administrators of Greensill Bank are suing Zurich, alleging the insurer wrongfully refused to pay claims under a trade credit insurance policy.
Motor insurance premiums hit record high
The average price of motor insurance has been pushed higher by the rising cost of vehicle repairs, according to ABI analysis.
Is Hiscox no longer the big bad BI wolf?
Editor’s View: Scott McGee considers how lessons can be learned from how Hiscox, which bore the brunt of the initial reputational hit from Covid-related business interruptions claims, has moved on.
Q&A: Jeff Winn, Winn Group
Jeff WInn, founder and executive chairman of Winn Group, describes the origins of the firm, how it managed to increase turnover by 139% in 2022, and how artificial intelligence could play a significant role in its future.
Ensuring chronic pain doesn’t debilitate insurers
Adrian Marston, legal director in Clyde & Co’s Birmingham office, says chronic pain claims remain challenging for insurers.
Food delivery fraudster faces jail
A food delivery driver who fraudulently claimed nearly £80,000 from Aviva in motorbike hire costs has been jailed for seven months.
Sedgwick Legal Services accelerates build-out plans in disrupted sector
Sedgwick has stepped up plans to build out its legal services arm as it capitalises on trends in the insurance defendant law firm sector, partner Paul Squires has said.
Why motor insurers undervalue replacing damaged vehicles
With the FCA ordering Direct Line to review motor loss claims, Jeff Winn, founder of Winn Group, explains why some insurers are underestimating the cost of replacing damaged vehicles.
Creditors set to lose out amid Plexus collapse
Documents show Plexus Group, which has entered administration, owes creditors about £21.5m, and that some are unlikely to receive the full payout, with most unlikely to receive anything at all.
Apil alleges ‘clear justice gap’ within personal injury claims
Analysis of the latest Official Injury Claim data by the Association of Personal Injury Lawyers alleges that a “clear justice gap” is present when it comes to road injury claims.
60 Seconds with... HF's Paul McCarthy
Paul McCarthy, partner and head of costs at solicitors HF, shares his hopes to be the caped crusader and how he blamed a squirrel for a crime the furry creature did not commit.
Claims management companies face personal injury exile
Financial Conduct Authority figures reveal the number of claims management companies that cover personal injury has dramatically dropped to just 30.
Which? warns insurers are falling short of Consumer Duty standards
As the deadline for the Consumer Duty edges closer, a Which? survey has highlighted shortcomings in how insurers explain rejected claims.