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Regulation

Insurers need realistic approach to training.

There is a direct relationship between well-trained staff and the level of their performance - and, ultimately, the success of their company. So why, asks Jonathan Clark, is the insurance industry still lagging behind on training?

The great rate debate.

The long-running saga concerning the level of discount rates, which judges use to cut the lump sum damages given to claimants, finally looks to have reached a plateau. Nick White traces the progression of the legal argument through to the present…

Careless talk can cost insurers dear.

The authorities are coming down hard on companies they suspect of any form of cartel-like behaviour. Maggie Litster considers the implications of this for the insurance industry and looks at what can be done to avoid falling foul of the competition…

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