Clarity is the best policy.
Traditionally, insurance policy wordings have been a bit of a puzzle to the uninitiated reader, however, the FSA looks set to implement legislation on plain English, so insurers had better get out their dictionaries, says Steven Spedding.
Two decades ago, the concept of using clear, straightforward languagein policy wordings was an anathema for most insurers. While many have
attempted over the past 10 years to move their personal
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