Consumer Duty fails to improve insurance customer’s experiences
Most general insurance customers have seen zero improvement in service from general insurance providers since the implementation of the Financial Conduct Authority’s Consumer Duty a year ago, with some even saying things have gotten worse, research has revealed.
Among home, motor, pet, travel and health insurance policyholders, a survey of 2,000 consumers conducted by Smart Money People in June found the highest levels of dissatisfaction was among pet
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