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Government urged to learn from past mistakes with OIC as it consults on introducing compulsory mediation

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Claimant representatives have urged the government to learn from its mistakes as it plans further reforms to the civil justice system with compulsory mediation.

The government has previously been criticised for lack of visibility of the Official Injury Claims portal following the continuously low take up, especially by litigants in person, and in October

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

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