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Brightside’s Brendan McCafferty on why the insurance industry needs to get real on its social contract

brendan-mccafferty

The insurance industry needs to find the right answers quickly if it is going to rebuild its reputation with the public, particularly after the recent business interruption court case and dual pricing headlines, says Brightside CEO Brendan McCafferty.

Two big insurance news stories have been on both the front and business pages of the media in recent weeks.

Firstly, on 15 September the High Court ruled on the FCA’s test cases for business

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How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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