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Industry airs 'rule-taker' Brexit concerns as Conservatives steam to victory

Boris Johnson

The insurance industry has welcomed greater "clarity" moving forwards following the results of General Election 2019, which saw the Conservative Party led by Prime Minister Boris Johnson win by a significant majority, but continues to express concerns over possible Brexit outcomes.

The Conservatives won 364 seats, while Labour won 203 seats

In his victory speech, Johnson said: “I will make it my mission to work night and day, flat out, to prove you right in voting for me this

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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