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‘Constructive’ party conference season dialogue pleases insurance bosses

 Vince Cable making his speech to Lib Dem conference watched by Nick Clegg

Flooding and cost of motor insurance and regulation top the agenda

Industry bosses have heralded largely “constructive” dialogue with politicians of all allegiances on the headline issues of flooding and the cost of regulation, following the conclusion of the party

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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