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RSA spotlight - Bob Mendelsohn: Whatever happened to Bob?

bob mendlesohn

Having promised RSA that he would make it his mission to track down its former CEO Bob Mendelsohn to mark the firm's 300th anniversary, Jonathan Swift's job was made somewhat easier than anticipated when he resurfaced at US insurer Navigators last week. With RSA's big news, it was good timing.

If you work in the UK insurance market it would be nigh on impossible not to be alive to the fact that RSA — in some guise or another — turns 300 this year.

From taking over the bars at every

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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