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Ex-Aviva public affairs head urges Tory colleagues not to scrap IIWG

Andrew Moss chief executive officer Aviva

The former head of public affairs at Aviva and new Conservative MP Tracey Crouch, believes the Insurance Industry Working Group report should not simply be scrapped because of a change of government.

Speaking to Biba Daily, the MP for Chatham and Aylesford, said that she has learnt a lot over the past five years working for Aviva directly and, prior to that, being a consultant for the company

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

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