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Rehabilitation - Multi-track: A patchwork of approaches

A patchwork of approaches

How can insurers and lawyers improve the rehabilitation process for those who have suffered serious injuries? Andrew Underwood looks at the advances made in this field.

A great deal of progress has been made in putting the patient first when negotiating a claimant's rehabilitation following catastrophic injury. It is essential in these cases that rehabilitation

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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