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View from the top: Singing from same sheet

julian james

Despite being an industry that is not short of executives with opinion, and whose job is to take a view on risk, insurance collectively is a 'shrinking violet' — with no body or mechanism whose job it is to speak out on behalf of the industry.

It could be argued that we have survived and thrived for centuries without one, so why do we need one now? Well, if the credit crunch has taught us anything, it is that the reputation of a whole

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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