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Courage under fire

Professional indemnity claims against adjusters are on the rise, partly as a result of more expansive services increasing their exposure. Gerald Williams explains that, in an increasingly litigious environment, things have never been so tough

There was a time when, if a loss adjuster made a mistake, it would cost them a lunch with the insurance company's claims manager, or, if it was really serious, they may have waived their fee. Those

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MGAA’s Keating on missed opportunities

Trade Voice: Michael Keating, CEO of the Managing General Agents’ Association, argues claims must shift from operational afterthought to strategic priority as regulation tightens, data gaps persist, and trust in delegated authority models is tested.

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