Hammond 'crazy' to not tackle personal injury cold calling, lawyers say

Angry phone man

Personal injury lawyers said they are disappointed that Chancellor Philip Hammond has not outlined plans to tackle cold calling relating to personal injury.

In the Autumn Statement delivered today, Hammond outlined plans to protect consumers from colds calls from people selling pension products.

Donna Scully, partner at Carpenters told Post: "They've banned cold calling for mortgages, and now they're talking about banning it for pensions.

"We're all lobbying for cold calling to be dealt with, especially by claims management companies. If you look at Carol Brady's report into CMCs, she described it as a ‘scourge.'

"It just seems to me they're going to take away representation for genuine claimants, and they're not dealing with cold calling. It'd really bring the numbers down, and it would really help with fraud. And it's not even on the agenda.

"If you deal with cold calling and fraud, everyone would save money and premiums would fall."

Access to Justice spokesman Andrew Twambley told Post: "It's crazy. Everybody in our industry, both personal injury lawyers and insurers, all want to get rid of cold calling. So why the Chancellor hasn't mentioned it I don't know.

"They're still hoodwinking the public into thinking this is just about whiplash reforms. We all want to get rid of cold calling. It's the bane of our industry.

"They've left it out because [Hammond] didn't want to get into a subject he didn't know enough about. He just trotted out the same old lines that the Association of British Insurers has fed him."

Twambley also voiced his concerns over the fact that the Ministry of Justice has decided to close the consultation on whiplash on 6 January 2017, as he says that this means that three weeks will be lost to Christmas and New Year, when Parliament is in recess.

"The fact that the whiplash consultation is taking place over Christmas is terrible and cynical. Some people have Christmas parties. I'm not, I've sacked all mine off. I'm too depressed. The whiplash consultation has cancelled Christmas as far as I'm concerned. We are fully engaged in the consultation."

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