New report concludes four in five claimants satisfied
The latest results of an industry-wide survey highlight that while customers expect and demand better service from their insurance provider, more than 80% of claimants are satisfied with the recent claims service that they received from their insurer and around three in five claimants (62%) were very satisfied.
The study, which is conducted every six-months on behalf of GIMRA (General Insurance Market Research within AURA) was set up to help individual syndicate members identify key areas of household claims
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