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Troika hires former Direct Line e-commerce guru

Troika, the London based management consultancy specialising in retail financial services, has appointed Jon Lott as a managing consultant within its general insurance team, which is led by Andrew Veal.

Mr Lott joins Troika from Direct Line where, over 11 years, he held a broad range of senior positions. Much of this time was spent developing and refining the claims process, amongst other areas of

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