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Marsh chief: collaborate to create client value

Marsh's Europe and Middle East ceo and president, Bruce Carnegie-Brown, has urged the insurance industry to collaborate to increase client value. Speaking at the Insurance Institute of London's London Market Address, Mr Carnegie-Brown said three challenges needed to be faced.

Firstly, he said the industry needed to consider how it added value to clients, invest in innovation, technology and product development, appropriately standardise certain processes,and support

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Tesco Law and the insurer legal services revolution that never was

Content Director's View: More than a decade ago many insurers could not wait to seize the opportunities afforded by a change in the law that allowed them to set up their own legal services arms. Jonathan Swift reflects on what happened next - and the prospect of a one-stop-shop claims provider in the future.

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