ABI hails code success
Association of British Insurers' guidance on insurance claims has helped halve long-term protection complaints to the Financial Ombudsman Service (FOS) since it was introduced in January 2008 according to new figures. The guidance was established in an effort to make sure ABI members were treating customers fairly in dealing with claims where they had made unintentional mistakes by failing to disclose medical and other information.
New figures from the FOS show that since the guidance was introduced the number of referrals they have received for disputed protection claims of this nature have declined dramatically throughout the
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