Mystery shopping reveals payment protection mayhem
The Financial Services Authority’s own mystery shopping exercise into the selling of payment protection insurance has revealed a massive gulf between how the product is supposed to be sold and how it is sold in practice.
Firms involved with the selling of PPI will be receiving detailed feedback on the findings and will be required to address any problems raised, and the most serious cases will be referred for furtherOnly users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
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