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Biba: "pointless" inquiry throws up no surprises

The British Insurance Brokers' Association has said it is pleased that the findings of the Competition Commission's investigation into business insurance have been restricted to just two broad areas.

Chief executive Eric Galbraith said: "The Commission’s final response to their expensive and lengthy review highlights my original comment when this review was announced. It is ridiculous that such a

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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