Insurers need realistic approach to training.
There is a direct relationship between well-trained staff and the level of their performance - and, ultimately, the success of their company. So why, asks Jonathan Clark, is the insurance industry still lagging behind on training?
Compared to other sectors, over the last 40 years the generalinsurance industry has been complacent with regard to staff training, but
now it is back on the agenda.
The more capable and confident a
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