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Breaking broker barriers.

David Hough tells Edward Murray he is keen to see barriers to intermediary trade across Europe come down and a recent directive could do just this. However, it is unlikely to be a quick or smooth process.

The administrative behemoth that is the European Parliament has
finally been set into motion to create single standards of operation for
insurance intermediaries doing business in member countries

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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