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Insurers' rights

Customers with genetic knowledge should share it with their insurance companies, believes Phil Brown, rather than relying on others to subsidise them.

The agreement between the insurance industry and the government for a
five-year moratorium on genetic testing for all but the largest value
policies provides the opportunity for all stake-holders to

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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