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Rehab in the round.

Treatment of accident victims is not flexible enough, argues Dr Melvyn Kettle. He advocates the application of a rounded approach to rehabilitation to ensure all those involved benefit from the best possible outcome.

The code of practice on rehabilitation, published two years ago, and
which formed the basis of Post Magazine's Rehabilitation First campaign,
promotes early intervention and medical treatment in

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Claims & Legal Review of the Year 2025

From artificial intelligence-driven efficiencies and people-focused service to global expansion, 2025 saw claims and legal sector leaders raise their game when it comes to settling claims.

Claims service improves but gaps in delivery remain

Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.

NFU Mutual leads motor insurance market

NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.

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