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Penny Black's insurance week

Cold winter nights have always frozen Penny to the bone, and she likes nothing more than retiring to...

Cold winter nights have always frozen Penny to the bone, and she likes nothing more than retiring to the sun at this time of year. So, she was very interested to hear one of our biggest insurance

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How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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