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Claims case strategy vital.

The Woolf reforms and other legal changes have had a huge impact on the processing of claims. All involved must keep their eye on the game, according to Nigel Roden and Andrew Pieri.

Ever since Legal Aid was replaced by conditional fee agreements, the
insurance industry has seen claims spending rise. The margin between the
value of the claim and its associated cost continues to

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

Why AI should never make insurance claims decisions

As the mass roll-out of artificial intelligence in insurance continues at break neck speed, Ross Sinclair, founder and CEO at embedded insurance technology provider EIP, discusses one area of insurance that AI needs to be kept away from: claims decisions.

Managing the ‘forever risk’ of PFAS

How PFAS, often called “forever chemicals”, is creating one of the most complex and far-reaching environmental risks for insurers today is the topic of the latest Insurance Post Podcast.

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