Fast-track future?
The internet is growing in popularity among the public and insurers as a way of logging and tracking their claims, as well as speeding up the whole process. Simon Threadgold wonders how long it will be before all claims are handled this way.
Traditionally, if a policyholder wanted to make a claim, they wouldring their broker and ask for a claim form. Then call centres were
developed.
Claims became telephone-based, with paper just being
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