Less is more in quest to bridge trust gap.
Insurers need to go back to the drawing board to tackle social and financial exclusion, says Mike Fairbairn, citing the Raising Standards scheme as a step in the right direction.
It seems as if we, in the UK financial services industry, have beensaying we need to improve our image and rebuild customer trust
forever.
But, as we take steps forward - such as the industry's
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