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Playing your cards right.

Shane Sayers explains why alternative dispute resolution, as embodied in the Woolf reforms, is the key to saving costs on claims.

When Lord Woolf first reported on his proposed reforms, alternative
dispute resolution (ADR) was identified as an essential element to any
reform. Amongst Lord Woolf's principal aims was the

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

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