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Sunny side up.

Broker transparency - 'operating in the sunshine' - has been top of the agenda for risk managers for the last year. Anthony Gould reports on the latest advances.

Earlier this year a deal was signed between a US mega-broker and the
Risk and Insurance Management Society. Under the deal, J&H Marsh McLennan
will identify the insurers with which it has

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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